MOUTERS, property of MOUTERS CITYBIKE BCN, S.L. (hereinafter, “MOUTERS“) has established this Privacy Policy in order to inform users (hereinafter, “User singular” and “Users plural”) of the treatment and protection we apply to their personal data when they visit and use our website www.mouters.com, and at the addresses www.mouters.es and www.mouters.cat (hereinafter, “Web/Platform“), and to demonstrate our ongoing commitment to the protection of privacy.

Personal data means any numerical, alphabetical, graphic, photographic, acoustic or any other type of information concerning identified or identifiable individuals.

The collection of personal data, their processing and subsequent use, are subject to the legislation in force in Spain on data protection, established by Organic Law 15/1999, of December 13, 1999, on the Protection of Personal Data (hereinafter LOPD) its implementing regulations or any other that may result from application, and the General Data Protection Regulation (GDPR) of the European Union.

MOUTERS will only be responsible for and ensure the confidentiality and security of the personal data collected from the User or provided by him/her through the website.


In compliance with the duty of information contained in Article 10 of Law 34/2002, of July 11, Services of the Information Society and Electronic Commerce (hereinafter, LSSI), we inform you that the Web/Platform is owned by the company MOUTERS CITYBIKE BCN, SL., with the C.I.F. number B67179903 and registered office at Calle Secretari Coloma, nº 84, 2º 3ª, CP 08024 Barcelona, Spain, and registered in the Barcelona Commercial Registry, Sheet B-516076 Volume 46309 Page 18. You can contact us at the following e-mail address admin@mouters.com.


In order to provide a better service and ensure the safety, confidentiality and integrity of the personal data collected, MOUTERS has adopted all the necessary technical and organizational measures, and maintains the safety levels of personal data protection in accordance with the LOPD and its implementing regulations, preventing their loss, alteration and / or access by unauthorized third parties. MOUTERS undertakes to comply with the duty of secrecy and confidentiality regarding the personal data contained in the automated file in accordance with the applicable legislation.

Specifically, in accordance with current regulations, we inform you that MOUTERS complies with basic level safety measures.


All the data that the User provides in the informed sections of the Web/Platform (collected by e-mail and/or filling in the forms of the Web/Platform), we will incorporate them into files responsibility of MOUTERS, registered in the Spanish Data Protection Agency Registry. Such data will be processed for the following purposes:

  • Register as a Web/Platform User.
  • Management, administration and control of the services and products contracted through the Web/Platform (provide the services requested; reply to your communication; respond to your request for information; send you the necessary documentation or information requested).
  • Sending of commercial or promotional communications (in the event that the User expressly authorizes it at the appropriate time), either from MOUTERS or from third parties collaborating with MOUTERS, related to the products and services offered on the Web/Platform, by letter, telephone, e-mail, SMS/MMS, or by other equivalent electronic means of communication.

Your data may also be used for the segmentation of the same, as well as for statistics to know the traffic and use of the Web/Platform by users, such as the determination of their tastes and preferences, to send promotional information or advertising according to their interests.


The User expressly consents to MOUTERS communicating his/her personal data to the Owner of the motorcycle that the User rents through the Web/Platform. In any case, MOUTERS ensures the safeguarding of the confidentiality and safety of Personal Data, having adopted the legally required safety measures that reasonably ensure the protection of your personal data and prevent the loss, misuse, alteration, processing or unauthorized access of them.

Likewise, without prejudice to the above, by accepting this Privacy Policy, the User expressly consents that the personal data provided may be transferred to third parties in the automotive sector and, when appropriate, to associated companies, for the provision of the services requested by the User.


The User may exercise his or her rights of access, rectification, cancellation and opposition by sending a written communication to the address Calle Secretari Coloma, nº 84, 2º 3ª, CP 08024 Barcelona, Spain, or by sending a copy of his or her national identity card or passport to admin@mouters.com.

Such communication shall contain the following information:

  • Name and surname of the User.
  • Petition in which the request is based.
  • Address for notification purposes, date and User’s
  • Documents certifying the request made, if applicable.

MOUTERS informs Users that the exercise of these rights is very personal, so that only the User himself may exercise these rights with respect to the personal data of which he is the legitimate owner. Nevertheless, and in the cases in which it is exceptionally admitted, the legal representative of the User may exercise the rights of the User in the terms set out above, provided that he accompanies the aforementioned communication with the document certifying such representation.

By providing their personal data, the User states and ensures that they are accurate, complete, truthful and up to date, leaving MOUTERS free from any liability that may arise as a result of the breach of such obligation.

If the User is a minor or incapable, MOUTERS warns of the need to have the consent of their parents, guardians or legal representatives for the communication of their personal data, so MOUTERS forbids a minor or incapable to provide their data or use the Web/Platform if he/she does not have the consent of their parents, guardians or legal representatives, not being otherwise MOUTERS responsible for the actions of the minor or incapable.

Except in the fields in which it is expressly determined otherwise, the answers to the questions on personal data are voluntary, without the lack of an answer to such questions implying a decrease in the quality of the services you request. Failure to fill in the fields identified as mandatory or the provision of incorrect data will make it impossible for MOUTERS to provide the services requested.

Also, in the search for total transparency in its relationship with the User, MOUTERS informs you of the use of other computer mechanisms related to personal data, such as cookies and logs on this Web/Platform.

Cookies are a message sent by the server to the User’s computer, consisting of text files that are stored in the computer’s memory and collect information regarding the pages visited, the time of Internet connection, etc. Cookies are sent back to the server each time the User enters that page. This Web/Platform will adapt the information managed and its purpose to the provisions of article 22 of the LSSI 34/2002, in accordance with RDL 13/2012, of 30 March.

The purpose of MOUTERS’ cookies is to personalize the services we offer, providing you with information that may be of interest to you. If you do not want a cookie to be installed on your hard drive, you can set your computer’s browser not to receive them. However, we would like to point out that, in any case, the quality of the Web/Platform’s operation may decrease.

Cookies are only associated with an anonymous User and his or her computer, and do not by themselves provide the personal data of the customer, nor can they read data from his or her hard drive, nor read cookie files created by other providers. You can find more information about the cookies we use, their purpose and other information of interest at the following link: Cookies Policy.

Logs are files stored on the MOUTERS’ server that record data about your browsing and whose main purpose is to gather information about the operations carried out by you. They also allow us to continue providing you with the services you request, to better understand your preferences and to offer you other services that may suit your tastes. They also help us to analyze the functioning of the system, locate incidents and problems that may arise, and resolve them as quickly as possible.


The User also has a right to limit the processing of personal data, a right to delete and transfer personal data transmitted to the data controller.

In compliance with current legislation, MOUTERS informs that the data will be kept for the period of time strictly necessary to comply with the aforementioned precepts.

Unless you inform us otherwise, we will understand that your data has not been modified, that you agree to notify us of any changes and that we have your consent to use your data for the purposes mentioned above.

MOUTERS informs that it will treat the data in a lawful, fair, transparent, adequate, relevant, limited, accurate and up-to-date manner. That is why MOUTERS commits itself to take all reasonable steps to ensure that these are deleted or rectified without delay if they are inaccurate.


MOUTERS advises Users to use the latest versions of the software, given the integration of greater security measures.

MOUTERS also advises Users to use the safety mechanisms available to them (secure Web servers, cryptography, digital signature, firewall, etc.) to protect the confidentiality and integrity of their data as necessary.

MOUTERS reminds Users that the Internet is not always safe and they must take the necessary and appropriate technical measures to prevent unauthorized processing of their data.


MOUTERS reserves the right to review this Privacy Policy and the possibility of modifying this Privacy Policy to adapt it to the applicable legislation and case-law, or to the criteria or guidelines issued by the Spanish Data Protection Agency. In this case, the Users will be informed. All of this, notwithstanding the fact that Users must regularly check the content of this Privacy Policy.

This Privacy Policy may also be amended by any other general clauses or conditions of access to certain services, in the event that such access involves a specific area of expertise in the protection of personal data. In any case, these special features will not be applicable to your personal data as long as the User does not accept the above clauses or statements.


If you have any questions or concerns regarding our Privacy Policy, please email us at admin@mouters.com, we will be happy to assist you.

NOTA: Todo lo anterior se le informa en cumplimiento de la normativa del Reglamento General de Protección de Datos (RGPD) de la Unión Europea y de la Ley de Protección de Datos de Carácter Personal (LOPD).